Troubleshooting
A quick list of common fixes for standard issues
Packet capture (pcap) is likely not working properly; my list progress won't update, TC can't detect my gearset's stats from the game, etc.
If the above are true, please try the following.
My character is not detected/appears as "Unknown," my inventory info is inaccurate/outdated, or packet capture is working but my inventory still does not update properly.
There is likely an issue with character linking on your desktop client.
You must have a Teamcraft account and be logged in to it to ensure that character linking works properly.
If you are playing FFXIV using the Chinese client: Please ensure that Teamcraft is pointed to the correct folder for your character data in Settings > Desktop > Inventory tracking, as this differs between the Global and China regions.
I am using a VPN or other security tools such as an alternative antivirus, and some portion of Teamcraft is not working properly.
Teamcraft needs to see packets to parse them. Most VPNs hide packet contents for privacy, so Teamcraft isn't able to see them. Here are some suggestions for how to make some common VPNs cooperate with Teamcraft.
NordVPN: NordVPN cannot work with Teamcraft if the Threat Protection features are active. Open NordVPN and click the gear in the top right to open settings. On the General tab, either disable Threat Protection, or add exceptions to it for
ffxivteamcraft.com
,firestore.googleapis.com
,firebaseio.com
, etc.Mudfish: Teamcraft will not work with the WFP feature enabled. Open Mudfish and navigate to Settings->Programs. The WFP feature should be disabled.
Mullvad: Mullvad's AdBlocker feature will break the connection to the Teamcraft database. Open Mullvad and disable the ad blocking feature. Mullvad's website has good alternatives that won't break Teamcraft.
If your VPN is based on L2TP: It should Just Work™ in Teamcraft.
BitDefender can cause Teamcraft to fail to install properly AND potentially lock down your FFXIV config files.
One way to keep it from complaining is by whitelisting
%LocalAppData%\ffxiv-teamcraft\app-X.X.X\FFXIV Teamcraft.exe
This is unfortunately only temporary, as the path to the EXE file changes with every update because of how Squirrel Installer works.
Another way to fix this permanently is, of course, to use another antivirus; BitDefender is triggered by Teamcraft's packet capture system because it calls the win32 api to inject a dll in the game process, which makes BitDefender react immediately.
It doesn't check what's injected or how it's used -- injection = trigger -- which is overzealous and not best practices on their part.
My list isn't working.
I am unable to access the site at all. (Russia/Turkey/limited countries)
Sadly, certain countries appear to entirely block Firebase, our hosting solution for Teamcraft, so it may be the case that the only solution is to use a VPN to get around this.
Teamcraft Guides pages only load the headers and none of the guides, or other pages on the main site similarly don't load most of their contents.
Warning: This process will log you out of Teamcraft, so please ensure you know your password to log back in. This process may also delete any offline lists you happen to already have (but if the entire site fails to load, there is likely not much you can do about that).
Chrome: Click
Site settings
, then click theClear data
button near the top.Firefox: Click
Clear cookies and site data...
, then clickRemove
in the prompt.Edge: Click
Cookies
, then clickffxivteamcraft.com
and click theRemove
button.
I believe I may have a dirty install and need to fully remove all remnants of older versions of Teamcraft.
I am still having an issue.
At this point, you will likely need to make a bug report; this can be done on the TC Discord server in the #troubleshooting
channel.
How to open the console to help troubleshoot your issue
How to submit a bug report for Teamcraft: definitions
Bug Report Template
Current issues with antivirus false positives
Your Teamcraft version from 11.3.11 onward may be being falsely flagged by your antivirus as malware. We hoped to have this fixed in 11.3.16, but it seems to still be periodically reoccurring with new versions.
The instructions below are for Microsoft Defender/Windows Security/Windows Defender, the antivirus that is built into Windows and enabled by default on most PCs. If you are using a different antivirus solution, please review our existing guides to checking settings and making exclusions for your specific antivirus. The steps below may still be helpful in resolving this issue, however!
When you have selected to "Allow on device" or "Restore" (depending on the display and your version of Windows), be sure to also click the "Start actions" button below them! If you do not, the restoration of the file/the allowing of the setup on the device will not go through.
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