👾Troubleshooting

A quick list of common fixes for standard issues

Packet capture (pcap) is likely not working properly; my list progress won't update, TC can't detect my gearset's stats from the game, etc.

If the above are true, please try the following.

My character is not detected/appears as "Unknown," my inventory info is inaccurate/outdated, or packet capture is working but my inventory still does not update properly.

There is likely an issue with character linking on your desktop client.

You MUST teleport to an entirely different zone than the one you are currently in -- for example, Limsa to Mor Dhona -- as this may not work properly if you merely use aethernet teleports within the same zone.

I am using a VPN or other security tools such as an alternative antivirus, and some portion of Teamcraft is not working properly.

Teamcraft needs to see packets to parse them. Most VPNs hide packet contents for privacy, so Teamcraft isn't able to see them. Here are some suggestions for how to make some common VPNs cooperate with Teamcraft.

  • NordVPN: NordVPN cannot work with Teamcraft if the Threat Protection features are active. Open NordVPN and click the gear in the top right to open settings. On the General tab, either disable Threat Protection, or add exceptions to it for ffxivteamcraft.com , firestore.googleapis.com , firebaseio.com , etc.

  • Mudfish: Teamcraft will not work with the WFP feature enabled. Open Mudfish and navigate to Settings->Programs. The WFP feature should be disabled.

  • Mullvad: Mullvad's AdBlocker feature will break the connection to the Teamcraft database. Open Mullvad and disable the ad blocking feature. Mullvad's website has good alternatives that won't break Teamcraft.

  • If your VPN is based on L2TP: It should Just Work™ in Teamcraft.

Kaspersky has sadly been blocking Firestore, which is Teamcraft's database, by default.

One way this can be fixed is by whitelisting Firestore. Go to Kaspersky and add https://firestore.googleapis.com/* and https://*.firebaseio.com/* to its whitelist.

My list isn't working.

I am unable to access the site at all. (Russia/Turkey/limited countries)

Teamcraft Guides pages only load the headers and none of the guides, or other pages on the main site similarly don't load most of their contents.

  • Chrome: Click Site settings, then click the Clear data button near the top.

  • Firefox: Click Clear cookies and site data..., then click Remove in the prompt.

  • Edge: Click Cookies, then click ffxivteamcraft.com and click the Remove button.

If clearing site data was not enough to resolve your problem:

I believe I may have a dirty install and need to fully remove all remnants of older versions of Teamcraft.

I am still having an issue.

At this point, you will likely need to make a bug report; this can be done on the TC Discord server in the #troubleshooting channel.

How to open the console to help troubleshoot your issue

To see the developer console for Teamcraft, press Ctrl+Shift+I and click the Console tab. Please take a screenshot of this so that you may paste it into Discord for more efficient troubleshooting!

How to submit a bug report for Teamcraft: definitions

For ease of reading, you will want to copy the template below into the #troubleshooting channel of the Teamcraft Discord, and fill in your information next to the >:

Bug Report Template

**Issue:** 
> 
**Steps to Reproduce:**
> 
**Expected Behaviour:**
> 
**Teamcraft Version - Browser / Desktop Client**
> 
**Additional Information/Console:**
> 
**Screenshots:**

Current issues with antivirus false positives

Your Teamcraft version from 11.3.11 onward may be being falsely flagged by your antivirus as malware. We hoped to have this fixed in 11.3.16, but it seems to still be periodically reoccurring with new versions.

There has never been any actual danger; we simply got caught by some sort of automated heuristic detection that doesn't like how packet capture must work, because its behavior vaguely resembles what some malware does.

If you run the installer and get "Installation has failed" and a button to "Open Setup log", this is STILL the antivirus issue above! Continue to follow the hints below!

If your existing version of Teamcraft that you already had installed is still running, you may be experiencing the update taking an infinite amount of time to download. This will be due to your antivirus quietly blocking the automatic updater within Teamcraft, as the updater basically downloads the latest setup. Please quit out of Teamcraft, and continue to follow the hints below!

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